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Billing and payments

How am I billed for services?

Payments are either charged automatically to a credit card, you can have an invoice sent out to your company, or you can prepay for services in advance via bank transfer. Most of our products follow a utility pricing model were you are billed for your hourly usage on a the end of the month.

There are no cost associated with being a customer, and currently no services have any startup or termination fee.

Charges on invoices are based on service usage since the last invoice date.

For more details about product pricing, refer to the price overview.

Are there any additional fees with any of the payment types?

Yes, we do have some additional fees associated with some of the payment types.

Prepaid accounts

Prepaid accounts have no additional fees.

Payments by Credit Card

Credit Card payment will invoke a small service charge (NOK 1,50) per payment transaction, as well as an additional 1.95% on the billed amount. These rates are set by our payment processor.

Credit

  • Invoices delivered by email has no additional invoice charge.
  • Invoices delivered by eInvoice/eFaktura/EHF have an additional invoice charge of NOK 10,00.

Except as otherwise noted, our prices are exclusive of applicable taxes and duties, including VAT and applicable sales tax. Norwegian residents and business entities will be charged with a 25% VAT.

Can I get an invoice in my local currency?

No, all usage is charged in Norwegian Krone (NOK).

If you are paying by credit card, your provider will use the exchange rate at the day of billing to convert to your local currency.

How can I estimate my monthly bill?

We currently do not have any pricing calculator to estimate pricing, but if you contact sales we can make help you with making an estimate.

Why am I getting billed after I stopped using the services?

Billing begins the moment you provision a service or instance on your account. If you want to cease billing, you must delete the service or server through the <> or the API.

Please note that putting an instance into the SUSPENDED, PAUSED or SHUTOFF state does not cease billing, as all the resources are still reserved for your instance.

IP addresses that are reserved and not released back into the public pool also has a cost associated with it.

How can I delete or cancel my services?

Log in to the dashboard and review all services to ensure that all your data is backed up outside the Zetta.IO cloud services. You can then submit a cancellation request by following these steps:

  1. Log in to the dashboard.
  2. Click your account name in the top right of the screen to display the account menu.
  3. Select "Billing and Payments".
  4. Select "Close Account" in the menu on the left hand side.
  5. Acknowledge the account termination.

Please note that using this option will delete your whole domain/namespace and all users, projects, groups, data and configuration. Using this option is an authorized approval for Zetta.IO to delete and cancel your services in their entirety. Zetta.IO is not liable for data loss if you do not have a copy of your data outside of our cloud infrastructure.

If you want to keep your account open without receiving future charges, you can manually delete all services from your account profile. This method enables you to use our services in the future without the need to register a new account.

I think my invoice is wrong, where can I view the usage?

  1. Log in to the dashboard.
  2. Click your account name in the top right of the screen to display the account menu.
  3. Select "Usage".
  4. Select "Select the time-period you want to view usage from.

My invoice is wrong. How can I get a credit?

Please contact support@zetta.io with the details of your dispute.

How do I view my invoice?

Invoices are generated on a monthly basis. To view you invoices, do the following:

  1. Log in to the dashboard.
  2. Click your account name in the top right of the screen to display the account menu.
  3. Select "Billing and Payments".

In the bottom you will see your Billing History, wich includes generated invoices. To view detailed information about an invoice, or to download a copy of the invoice, click the invoice ID.

How do I update my credit card information?

Follow these steps to update your credit card information:

  1. Log in to the dashboard.
  2. Click your account name in the top right of the screen to display the account menu.
  3. Select "Billing and Payments".
  4. Select "Manage Credit Cards".

On this overview screen you can view registred credit cards, add additional credit cards and select what credit card to use for billing purposes.

How do I change my billing address?

Follow these steps to change your billing address:

  1. Log in to the dashboard.
  2. Click your account name in the top right of the screen to display the account menu.
  3. Select "Billing and Payments".
  4. Select "Edit Invoice Details".

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